{"id":685,"date":"2026-10-01T20:20:26","date_gmt":"2026-10-01T23:20:26","guid":{"rendered":"https:\/\/enigmalujan.com\/?page_id=685"},"modified":"2026-10-01T20:27:42","modified_gmt":"2026-10-01T23:27:42","slug":"politicas-y-condiciones","status":"publish","type":"page","link":"https:\/\/enigmalujan.com\/index.php\/politicas-y-condiciones\/","title":{"rendered":"Pol\u00edticas y condiciones"},"content":{"rendered":"\n\n\n<style>\n\/* =========================================================\n   ENIGMA LUJ\u00c1N \u2014 POL\u00cdTICAS Y CONDICIONES\n   ========================================================= *\/\n\n@import url('https:\/\/fonts.googleapis.com\/css2?family=Cinzel:wght@400;500;600;700&family=Montserrat:wght@300;400;500;600&display=swap');\n\n\n\/* =========================================================\n   CONTENEDOR PRINCIPAL\n   ========================================================= *\/\n\n.enigma-politicas {\n    width: 100%;\n    max-width: 1920px;\n    margin: 0 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font-size: 12px;\n\n        line-height: 1.7;\n\n        margin-top: 18px;\n    }\n\n\n    \/* Secciones *\/\n\n    .enigma-politicas .policy-section {\n\n        padding: 25px 20px;\n\n        margin-bottom: 18px;\n    }\n\n\n    \/* N\u00famero *\/\n\n    .enigma-politicas .policy-number {\n\n        font-size: 10px;\n\n        letter-spacing: 2px;\n    }\n\n\n    \/* T\u00edtulos *\/\n\n    .enigma-politicas h2 {\n\n        font-size: 20px;\n\n        letter-spacing: 1.5px;\n\n        margin-bottom: 20px;\n    }\n\n\n    \/* Texto *\/\n\n    .enigma-politicas p {\n\n        font-size: 13px;\n\n        line-height: 1.75;\n    }\n\n\n    \/* Lista *\/\n\n    .enigma-politicas li {\n\n        font-size: 13px;\n\n        line-height: 1.7;\n\n        padding-left: 18px;\n\n        margin-bottom: 10px;\n    }\n\n\n    \/* Destacados *\/\n\n    .enigma-politicas .policy-highlight {\n\n        padding: 17px 16px;\n    }\n\n\n    \/* Footer *\/\n\n    .enigma-politicas .enigma-footer {\n\n        margin-top: 45px;\n    }\n\n\n    .enigma-politicas .enigma-footer span {\n\n        font-size: 9px;\n\n        letter-spacing: 2.5px;\n    }\n\n}\n\n\n\/* =========================================================\n   CELULARES MUY CHICOS\n   ========================================================= *\/\n\n@media (max-width: 380px) {\n\n    .enigma-politicas {\n\n        padding-left: 14px;\n\n        padding-right: 14px;\n    }\n\n\n    .enigma-politicas h1 {\n\n        font-size: 25px;\n\n        letter-spacing: 2px;\n    }\n\n\n    .enigma-politicas .policy-section {\n\n        padding: 22px 16px;\n    }\n\n\n    .enigma-politicas h2 {\n\n        font-size: 18px;\n    }\n\n}\n<\/style>\n\n\n<!-- =====================================================\n     ENIGMA LUJ\u00c1N \u2014 POL\u00cdTICAS Y CONDICIONES\n===================================================== -->\n\n<div class=\"enigma-politicas\">\n\n    <!-- LUZ DEL MOUSE -->\n    <div class=\"mouse-light\"><\/div>\n\n    <!-- MARCO -->\n    <div class=\"enigma-frame\"><\/div>\n\n\n    <div class=\"enigma-content\">\n\n\n        <!-- =================================================\n             ENCABEZADO\n        ================================================== -->\n\n        <header class=\"enigma-header\">\n\n            <div class=\"gold-line\"><\/div>\n\n            <h1>\n                POL\u00cdTICAS Y CONDICIONES\n            <\/h1>\n\n            <p class=\"enigma-subtitle\">\n                Informaci\u00f3n importante para disfrutar de la experiencia Enigma Luj\u00e1n.\n            <\/p>\n\n        <\/header>\n\n\n        <!-- =================================================\n             01 \u2014 CANCELACI\u00d3N\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                01\n            <\/div>\n\n            <h2>\n                Pol\u00edtica de cancelaci\u00f3n\n            <\/h2>\n\n            <p>\n                Si el cliente cancela su reserva fuera del plazo establecido\n                o no se presenta el d\u00eda y horario reservado, la se\u00f1a abonada\n                no ser\u00e1 reintegrada.\n            <\/p>\n\n            <div class=\"policy-highlight\">\n\n                <p>\n                    En caso de que Enigma Luj\u00e1n deba cancelar una reserva\n                    por causas de fuerza mayor, se ofrecer\u00e1 al cliente la\n                    posibilidad de reprogramar la experiencia o solicitar\n                    el reintegro del importe abonado.\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- =================================================\n             02 \u2014 CAMBIOS\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                02\n            <\/div>\n\n            <h2>\n                Cambios de reserva\n            <\/h2>\n\n            <p>\n                Cualquier modificaci\u00f3n de una reserva deber\u00e1 solicitarse\n                a trav\u00e9s de los canales oficiales de comunicaci\u00f3n de\n                Enigma Luj\u00e1n.\n            <\/p>\n\n            <ul>\n\n                <li>\n                    <strong>M\u00e1s de 48 horas antes:<\/strong>\n                    podr\u00e1 solicitarse una reprogramaci\u00f3n, sujeta a disponibilidad,\n                    o el reintegro de la se\u00f1a cuando corresponda seg\u00fan el medio\n                    de pago utilizado.\n                <\/li>\n\n                <li>\n                    <strong>Menos de 48 horas:<\/strong>\n                    la se\u00f1a no ser\u00e1 reintegrable. En casos excepcionales,\n                    Enigma Luj\u00e1n podr\u00e1 ofrecer una reprogramaci\u00f3n sujeta\n                    a disponibilidad y condiciones.\n                <\/li>\n\n                <li>\n                    <strong>Ausencia:<\/strong>\n                    la reserva ser\u00e1 considerada utilizada y la se\u00f1a no ser\u00e1\n                    reintegrada.\n                <\/li>\n\n            <\/ul>\n\n        <\/section>\n\n\n        <!-- =================================================\n             03 \u2014 CONDICIONES DE USO\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                03\n            <\/div>\n\n            <h2>\n                Condiciones de uso\n            <\/h2>\n\n            <p>\n                Las instalaciones y elementos del juego deber\u00e1n utilizarse\n                de manera responsable y siguiendo las indicaciones del\n                Game Master.\n            <\/p>\n\n            <p>\n                Est\u00e1 prohibido:\n            <\/p>\n\n            <ul>\n\n                <li>\n                    Forzar puertas, cerraduras, muebles o mecanismos.\n                <\/li>\n\n                <li>\n                    Romper, golpear o desarmar elementos.\n                <\/li>\n\n                <li>\n                    Manipular instalaciones el\u00e9ctricas.\n                <\/li>\n\n                <li>\n                    Trepar sobre muebles u objetos que no est\u00e9n destinados\n                    para tal fin.\n                <\/li>\n\n                <li>\n                    Utilizar elementos de la ambientaci\u00f3n de una manera\n                    diferente a la indicada por el Game Master.\n                <\/li>\n\n                <li>\n                    Provocar da\u00f1os intencionalmente.\n                <\/li>\n\n                <li>\n                    Ingresar objetos peligrosos.\n                <\/li>\n\n                <li>\n                    Fumar dentro de las instalaciones.\n                <\/li>\n\n            <\/ul>\n\n            <div class=\"policy-highlight\">\n\n                <p>\n                    Ning\u00fan acertijo requiere el uso de fuerza f\u00edsica.\n                    Los elementos que no deben ser manipulados estar\u00e1n\n                    debidamente se\u00f1alizados o ser\u00e1n indicados por el\n                    Game Master.\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- =================================================\n             04 \u2014 T\u00c9RMINOS Y CONDICIONES\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                04\n            <\/div>\n\n            <h2>\n                T\u00e9rminos y condiciones\n            <\/h2>\n\n            <p>\n                La realizaci\u00f3n de una reserva implica la aceptaci\u00f3n de las\n                presentes pol\u00edticas, condiciones de uso y reglas de seguridad\n                de Enigma Luj\u00e1n.\n            <\/p>\n\n            <p>\n                Todos los participantes deber\u00e1n respetar las indicaciones\n                del personal y del Game Master durante la experiencia.\n            <\/p>\n\n        <\/section>\n\n\n        <!-- =================================================\n             05 \u2014 PRIVACIDAD\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                05\n            <\/div>\n\n            <h2>\n                Pol\u00edtica de privacidad\n            <\/h2>\n\n            <p>\n                Los datos personales proporcionados al realizar una reserva\n                ser\u00e1n utilizados para gestionar la misma, comunicarnos con\n                el cliente, prestar el servicio y realizar las tareas\n                administrativas necesarias.\n            <\/p>\n\n            <p>\n                Los datos personales ser\u00e1n tratados de acuerdo con la\n                normativa aplicable en materia de protecci\u00f3n de datos\n                personales en Argentina.\n            <\/p>\n\n            <div class=\"policy-highlight\">\n\n                <p>\n                    Enigma Luj\u00e1n no vender\u00e1 los datos personales de sus clientes.\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- =================================================\n             06 \u2014 MENORES\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                06\n            <\/div>\n\n            <h2>\n                Pol\u00edtica de menores\n            <\/h2>\n\n            <p>\n                La participaci\u00f3n de menores estar\u00e1 sujeta a las condiciones\n                espec\u00edficas establecidas para cada sala.\n            <\/p>\n\n            <ul>\n\n                <li>\n                    Los menores deber\u00e1n estar acompa\u00f1ados por un adulto\n                    responsable cuando corresponda.\n                <\/li>\n\n                <li>\n                    El adulto responsable deber\u00e1 permanecer a cargo del\n                    menor durante su permanencia en las instalaciones.\n                <\/li>\n\n                <li>\n                    Ante cualquier duda sobre la edad o participaci\u00f3n,\n                    recomendamos consultar previamente con Enigma Luj\u00e1n.\n                <\/li>\n\n            <\/ul>\n\n        <\/section>\n\n\n        <!-- =================================================\n             07 \u2014 SEGURIDAD\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                07\n            <\/div>\n\n            <h2>\n                Reglas de seguridad\n            <\/h2>\n\n            <ul>\n\n                <li>\n                    Seguir siempre las indicaciones del Game Master,\n                    especialmente ante una emergencia.\n                <\/li>\n\n                <li>\n                    Mantener despejadas las salidas y v\u00edas de evacuaci\u00f3n.\n                <\/li>\n\n                <li>\n                    No correr ni empujar durante la experiencia.\n                <\/li>\n\n                <li>\n                    No manipular sistemas el\u00e9ctricos, c\u00e1maras, sensores\n                    u otros elementos que no formen parte del juego.\n                <\/li>\n\n                <li>\n                    No ingresar objetos peligrosos.\n                <\/li>\n\n                <li>\n                    Informar previamente cualquier condici\u00f3n que pueda\n                    afectar la participaci\u00f3n segura en la experiencia.\n                <\/li>\n\n            <\/ul>\n\n            <div class=\"policy-highlight\">\n\n                <p>\n                    Ante una situaci\u00f3n de emergencia, el juego podr\u00e1\n                    interrumpirse inmediatamente para garantizar la\n                    seguridad de los participantes.\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- =================================================\n             08 \u2014 OBJETOS PERSONALES\n        ================================================== -->\n\n        <section class=\"policy-section\">\n\n            <div class=\"policy-number\">\n                08\n            <\/div>\n\n            <h2>\n                Objetos personales\n            <\/h2>\n\n            <p>\n                Los participantes deber\u00e1n dejar sus objetos personales,\n                como bolsos, mochilas y tel\u00e9fonos celulares, en los\n                lockers destinados para tal fin.\n            <\/p>\n\n            <p>\n                Enigma Luj\u00e1n no se responsabiliza por la p\u00e9rdida,\n                desaparici\u00f3n o da\u00f1o de objetos personales que permanezcan\n                bajo responsabilidad del participante.\n            <\/p>\n\n            <div class=\"policy-highlight\">\n\n                <p>\n                    Recomendamos no ingresar objetos innecesarios o de\n                    valor a las instalaciones.\n                <\/p>\n\n            <\/div>\n\n        <\/section>\n\n\n        <!-- =================================================\n             FOOTER\n        ================================================== -->\n\n        <footer class=\"enigma-footer\">\n\n            <span>\n                ENIGMA LUJ\u00c1N \u00b7 EXPERIENCIAS DE ESCAPE\n            <\/span>\n\n        <\/footer>\n\n\n    <\/div>\n\n<\/div>\n\n\n<script>\n\n\/* =========================================================\n   LUZ QUE SIGUE AL MOUSE\n   ========================================================= *\/\n\n(function () {\n\n    const container =\n        document.querySelector('.enigma-politicas');\n\n    const light =\n        container?.querySelector('.mouse-light');\n\n    if (!container || !light) return;\n\n\n    document.addEventListener('mousemove', function (e) {\n\n        light.style.left = e.clientX + 'px';\n\n        light.style.top = e.clientY + 'px';\n\n    });\n\n})();\n\n<\/script>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-685","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/pages\/685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/comments?post=685"}],"version-history":[{"count":3,"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/pages\/685\/revisions"}],"predecessor-version":[{"id":688,"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/pages\/685\/revisions\/688"}],"wp:attachment":[{"href":"https:\/\/enigmalujan.com\/index.php\/wp-json\/wp\/v2\/media?parent=685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}